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| Home > Resources > Analyst Newsletter > March 2010 |
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| ENGAGEMENTS @ HCL |
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| HCL Announces Strategic Partnership with Software Provider nMetric |
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| HCL Technologies has announced a partnership with software company nMetric to provide intelligent shop floor solutions to automotive manufacturers. |
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| nMetric will leverage HCL’s comprehensive automotive solution, Intelligent Shop Floor Solution (ISFS), to help manufacturers improve operations by automating and monitoring complex factory processes. Through this partnership, manufacturers can achieve a new level of flexibility, leverage their global supply chains better and respond to customers in record time, while improving cash flow and profitability. |
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| HCL Technologies signs a five-year IT Infrastructure Management engagement for Asia/Pacific with Electrolux |
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| HCL Technologies signed an IT Infrastructure Management engagement with Electrolux, a global leader in home appliances and appliances for professional use. |
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| The scope of this five-year engagement covers support of workplace services for Electrolux including proactive monitoring and management of network, servers, IT security and end-user computing environment in 12 countries in the APAC region including Australia. |
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| SERVICE INNOVATION @ HCL |
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| HCL Axon’s iMRO Solution |
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| iMRO is SAP and HCL AXON's industry solution add-on for Maintenance, Repair and Overhaul (MRO). It is a SAP complimentary software product which extends SAP ERP MRO specifically for this industry. iMRO enhances the SAP user interface to meet industry requirements in the areas of maintenance engineering, planning and operations for business organizations. |
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| iMRO and SAP ERP MRO will deliver numerous benefits but the key benefits an organization can expect with iMRO and SAP ERP include: |
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Transitioning maintenance organization from a cost center to a profit center |
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Increasing asset utilization and airframe uptime |
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Optimizing responsiveness and reducing inventory levels and transportation/expedite costs across the supply chain |
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Ensuring maintenance regulatory compliance |
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Reducing in IT total cost of ownership |
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| NEW @ HCL |
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| HCL Technologies continues expansion in the Middle East; Opens its Regional Headquarters in Dubai |
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| HCL Technologies opened its regional headquarters for the Middle East operations in Dubai, UAE. |
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| HCL already services more than 25 large organizations in Middle East and this headquarter will become the hub for regional operations. HCL will offer services across a wide range of service lines including Product Engineering and R&D, Custom Applications, Enterprise Application Services, Infrastructure Management Services, and BPO. |
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| HCL AXON’s iMRO® Wins Aerospace IT Solutions Provider of the Year Award From Frost & Sullivan |
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| HCL AXON has been awarded the Frost & Sullivan 2010 Aerospace IT Solutions Provider of the Year Award for its outstanding performance and industry contributions in Asia-Pacific. |
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| The following criteria were used to benchmark HCL AXON’s performance against key competitors: |
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Features/Functionality |
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Quality/Complexity |
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Customization |
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Target Market Focus |
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Unique Name/Brand Recognition |
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| He’s Not Bill Gates, or Fred Astaire – A New York Times story |
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| HCL Technologies CEO, Vineet Nayar was interviewed on Leadership, changing roles of CEO’s and management by Adam Bryant. |
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| HCL is the Best Employer at BPO Excellence Awards |
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| HCL Technologies Ltd. was conferred the Best Employer Award at the BPO Excellence Awards 2009-10 hosted by the Stars of the Industry Group. |
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| The award is in recognition of HCL’s outstanding performance and contribution to the BPO industry. The awards were judged on the basis of size and growth in revenue and employee count, diversity of clients, and evidence of quality, competence and management capabilities. |
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| HCL conferred with QCI National Award |
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| HCL Technologies Ltd. has been felicitated with the prestigious QCI-DL Shah National Award on Economics of Quality. The Quality Council of India (QCI) and the D.L. Shah Trust chose HCL for this award under the Large Scale Units - Service Sector category. |
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| HCL’s entry titled ‘Operational Excellence with a human face’ leveraged psychological and production theories to reinforce best practices and simultaneously achieve customer delight, employee satisfaction and operational excellence in HCL’s back-office operations for a leading US based supplier of innovative solutions. |
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| The QCI-DL Shah Award on Economics of Quality was presented to HCL at the 5th National Quality Conclave held in New Delhi. |
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| HCL Named in Leaders Category: IAOP’s 2010 Global Outsourcing 100 |
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| The International Association of Outsourcing Professionals (IAOP) has named HCL Technologies Ltd. in the ‘Leaders Category’ for the 2010 Global Outsourcing 100 service providers list. This is the fifth consecutive year that HCL is ranked in the IAOP Leaders Category. |
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| The 2010 Global Outsourcing 100 recognizes the world's best outsourcing service providers, based on a rigorous global application and judging process. |
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| HCL at IAOP Outsourcing World Summit 2010 |
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| HCL participated in the IAOP World Outsourcing Summit 2010, held from Feb 15 to 17, 2010 at Disney’s Yacht & Beach Club Convention Center in Lake Buena Vista, Florida. The theme for 2010’s summit was ‘Using Outsourcing to Emerge as a Leader in the New Global Economy’. The three-day Summit was packed with interesting sessions, workshops, key note presentations, hands-on practicum, an exhibition, a gala awards luncheon - and the announcement of global Outsourcing 100 list where HCL was named in the ‘Leaders Category’ of IAOP’s 2010 Global Outsourcing 100 service providers list for the fifth consecutive year! |
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“Being named to The Global Outsourcing 100 is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in outsourcing,” said IAOP Chairman Michael Corbett.
The summit proved to be an ideal platform enabling excellent business networking. |
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| HCL at AOTMP’s TEM 2010 |
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| HCL participated and sponsored the AOTMP’s TEM 2010 event held from Feb 15 to 17, 2010 at Orlando Airport Marriott. This annual event was packed with insightful presentations, learning opportunities, Interactive and hands-on auditing sessions on telecom invoicing and analysis, Learning labs and Networking reception. The event provided an excellent stage to network with a wide variety of enterprise clients. |
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| HCL was the Silver sponsor of the event. |
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| Media Coverage |
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| HCL Offers Staff Flexibility and an Excellent Support Network |
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| The Belfast Media Group, in association with Invest Northern Ireland (Invest NI), profiled HCL’s BPO organization in its newspaper ‘Business and Recruitment’ under the ‘Good Company’ section. This section profiles top Invest NI-supported companies across Belfast which are creating wealth, sustaining jobs, and building communities. |
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| The article titled ‘HCL Offers Staff Flexibility and an Excellent Support Network’ highlights the excellent opportunities provided to HCL employees at its Armagh and Belfast centres, and the welcoming and professional environment that these centres offer clients. |
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| To read more, click on the link below, then click Next and move to Page 2 and 3: |
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| http://edition.pagesuite-professional.co.uk/launch.aspx?referral=other&refresh=Fm8109Gp7x1T&PBID=0b13eec4-9f5d-4df6-8a99-44b6f22980a4&skip= |
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| Zero Defects Policy is a Culture |
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| HCL Technologies Ltd. is known for its entrepreneurial culture and has always been a generous investor in Quality Leadership. HCL continuously encourages Invention, Reinvention and Creativity. Today, HCL is striving to leave no room for acceptable levels of nonconformance and is keenly driving the Zero defects performance standard initiative. From root levels to higher levels across all realms 100% quality is the ultimatum. |
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| R Rangarajan, Head – Operations, HCL Technologies Ltd. - BPO Services discussed the adoption of Zero Defect Policy in the organization with Prasoon Srivastava of CIOL. He reiterates that the Zero Defects Policy is adopted more as a culture rather than a policy to increase operational efficiency and overall productivity across all levels of the organization. |
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| He points out that an organization can reduce a lot of costs by automation but not all aspects can be automated. Implementation of this culture will urge employees to contribute to work in a more systematic way which will further reduce operational costs. Customers look at these impressive results and recognize the efforts put in by the organization to exceed their expectations. |
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| To read more, kindly follow the link: |
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| http://www.ciol.com/News/Interviews/Zero-Defect-Policy-is-a-culture/3210130972/0/ |
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