| Retail Banking |
Mortgages |
Credit Cards |
Asset Management |
| Front Office Service |
| Inbound Campaign Management, Outbound Telemarketing, Customer Care including Account Queries and Problem Resolution |
| Back Office Services |
| Account opening and processing services |
Origination (application verification and processing) |
Application screening and card issuance |
Account creation and account maintenance |
| Account information capture |
Account management (disbursals and collections, payment reconciliation) |
Customer account management |
Transfers and additions |
| Check clearing |
Pre-Closure, Closure and Post Closure Services |
Limit enhancements |
Dividend and brokerage payments |
| Check payment reconciliation |
MIS reporting |
Accounting and payment reconciliation |
MIS reporting |
Statement processing ATM reconciliation |
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MIS reporting |
Fund administration including compliance and statutory reporting |
| Management reporting |
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Fund accounting and valuation. |
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Trial balance and general ledger maintenance |
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Net Asset Value calculation and reporting |
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