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| Home > Resources > Case Studies |
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Telecom |
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| HCL BPO's expertise improved operational
effectiveness and performance |
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| (Filesize: 371 KB) |
| HCL BPO's solution brought about
a decrease in turn-around time and
reduction in the number of
cancelled orders |
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| (Filesize: 24 KB) |
| HCL BPO’s expertise improved operational
effectiveness and performance |
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| (Filesize: 521 KB) |
| HCL's Billing Support Services |
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| (Filesize: 776 KB) |
| Service Provisioning:
HCL's Comprehensive Solution |
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| (Filesize: 607 KB) |
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Retail |
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| HCL BPO ensured the client
achieve consistent quality scores > 99% |
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| (Filesize:24 KB) |
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Insurance |
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| HCL BPO’s solution helped the Client
to reduce costs and improve
operational efficiencies |
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| (Filesize: 19 KB) |
| HCL's Solution helped the Client
achieve synchronized data and
maximize data integrity |
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| (Filesize: 18 KB) |
| HCL BPO's solution helped the client
rationalize 2000 business processes
to 42 procedures |
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| (Filesize: 23 KB) |
| HCL BPO’s solution leads to marked
improvement in Client’s customer
service levels |
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| (Filesize: 22 KB) |
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Banking & Finance Services |
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| HCL engaged in Process, IT Application
and IT Infrastructure |
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| (Filesize: 415 KB) |
| HCL BPO's solution substantially
increased new customer acquisitions
for a mortgage banker |
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| (Filesize: 21 KB) |
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Finance & Accounting Services |
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| HCL BPO's Invoice Processing solution
increased productivity by 70% in an audit
recovery management company |
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| (Filesize: 33 KB) |
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| HCL BPO's AP/AR solution led to
processing of Financial transactions
of Client. |
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| (Filesize: 31 KB) |
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Technical Support Services |
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| HCL BPO's solution increased
first call resolution and
customer satisfaction |
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| (Filesize: 22 KB) |
| HCL BPO's solution substantially
increased customer satisfaction
thereby reducing call volumes |
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| (Filesize: 19 KB) |
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Legal Process Outsourcing |
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| HCL BPO's solution lent muscle
to process high volume of
transactions |
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| (Filesize:21 KB) |
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Supply Chain Management |
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| HCL BPO's solution improved
quality of purchase-pay
transactions by 18% |
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| (Filesize: 29 KB) |
| HCL BPO's solution helped
increase quality of service to >98% |
Download PDF |
| (Filesize: 29 KB) |
| HCL BPO's solution helped
reduce cost of the client by 3 times |
Download PDF |
| (Filesize: 27 KB) |
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