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| Home > About Us > HCL BPO Overview |
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HCL BPO, a division of HCL Technologies Limited started its venture early in 2001 and is now a dominant player in the BPO field drawing revenue of USD 232.15 Million. With over 11,400 professionals operating out of India, UK and USA, HCL BPO runs 21 delivery centres. |
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| HCL BPO offers 24X7 multichannel, multilingual support in eight European languages. |
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HCL BPO’s focus pertains to Telecom, Retail & CPG, Banking & Financial Services, Insurance, Hi-Tech & Manufacturing, Media, Publishing & Entertainment and Utilities. This apart, the company services various areas of operations that include Supply Chain Management, Finance & Accounting Services, Knowledge & Legal Services, Customer Relationship Management, Technical Support Services and Data Management Services. |
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| HCL BPO excels at developing reliable and scalable solutions for essential business processes, consecutive with industry best practices and metric-based Quality norms. This is supported by a thriving technology infrastructure, strong human resources, a customized training program and transition framework. |
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| Accolades of HCL BPO Services: |
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- Ranked No. 1 Employer in India and Best Employer in Asia by Hewitt Associates, 2009
- Ranked in the "Leaders" Category of the Global Outsourcing 100, by International Association of Outsourcing Professionals (IAOP) 2009
- Ranked 3rd in the Employee Satisfaction Survey by DQ-IDC, 2008
- Won Technology Award at the BPO Industry Awards by Indiatimes, 2008
- HCL NI Won European Call Centre of the Year ‘Best People Practice’ Award by Call Centre Focus (CCF), 2008
- The first Indian BPO to enter the Telecommunications Expense Management (TEM) market
- HCL BPO among the Top 5 service providers in the UK market for Life & Pensions
- Won 2008 CIO ‘Bold 100’ award - IDG India 2008
- Ranked 4th globally among Business Process Outsourcing Vendors by the Black Book of Outsourcing (2008)
- Ranked among the Top 10 ITeS-BPO companies in India (NASSCOM & Dataquest)
- First BPO company successfully appraised at Maturity level 3 of People CMM
- First Indian BPO to be COPC certified for Collection services
- Third BPO in the world to be COPC certified for Collections services
- Largest Telecom BPO service provider in Asia
- Largest BPO service provider in Northern Ireland
- Special award for ‘consistent excellence for outsourcing practice across all disciplines’ by the National Outsourcing Association (NOA ‘07)
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| HCL BPO’s Quality certifications include: |
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- CCA Global Standard
- COPC 2000 (CSP Release 4.1)
- ISO 9001:2000
- OHSAS 18001:2007
- ISO 14001:2004
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| Security Systems certifications include: |
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- ISO 27001:2005
- ISO 20000:2005
- SAS 70 Type II
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