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| Home > About Us > HCL BSERV |
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 HCL Business Services, a division of HCL Technologies Limited started its venture early in 2001 and is now a dominant player in the BPO field drawing revenue of USD 215 million with over 10,200+ professionals operating out 26 delivery centers across India, UK and USA.
Transformation and innovation is core to HCL Business Services, and the company has evolved from a traditional BPO to the NeXt Generation BPO.
World-class standards, multi-geographic delivery model with domain orientation have always been some of the doyens of HCL Business Services and offers 24X7 multi-channel multi-lingual support in eight European languages.
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| HCL’s Business Services business focuses on key domains such as Financial Services, Pharma & Health Services, Telecom, Energy & Utility, Mfg. , Retail & CPG, Media, Publishing, Entertainment, Government , Travel & Logistics. This apart, the company services various areas of operations that include Industry Specific Services, FAO-Finance & Accounting Outsourcing, CRM-Customer Relationship Management, HRO-Human Resource Outsourcing, SCM-Supply Chain Management & KPO-Knowledge Process Outsourcing. |
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| HCL Business Services excels at developing reliable and scalable solutions for essential business processes, consecutive with industry best practices and metric-based Quality norms. This is supported by a thriving technology infrastructure, strong human resources, a customized training program and transition framework. Also, the HCL core value of ‘Employee First’ has inspired employees to deliver world class service and continuously create value for our customers. |
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| Accolades for HCL Business Services: |
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- Ranked in the 'Leaders' category of the Global Outsourcing 10, International Association of Outsourcing Professionals (IAOP) 2010
- Tops the Black Book of Outsourcing 2009 lists of Top 50 Best Managed Global Outsourcing Vendors, and Top Cross Industry BPO vendors
- Ranked No. 1 Employer in India and Best Employer in Asia by Hewitt Associates, 2009
- Ranked 3rd in the Employee Satisfaction Survey by DQ-IDC, 2008
- Won Technology Award at the BPO Industry Awards by Indiatimes, 2008
- HCL NI won European Call Centre of the Year 'Best People Practice' Award by Call Centre Focus (CCF), 2008
- HCL BPO among the Top 5 service providers in the UK market for Life & Pensions
- Won 2008 CIO 'Bold 100' award - IDG India 2008
- Ranked among the Top 10 ITeS-BPO companies in India (NASSCOM & Dataquest)
- First BPO company successfully appraised at Maturity level 3 of People CMM
- First Indian BPO to be COPC certified for Collection services
- Third BPO in the world to be COPC certified for Collections services
- Largest BPO service provider in Northern Ireland
- Special award for 'consistent excellence for outsourcing practice across all disciplines' by the National Outsourcing Association (NOA '07)
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| HCL Business Services Quality certifications include: |
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- CCA Global Standard
- COPC 2000 (CSP Release 4.1)
- ISO 9001:2000
- OHSAS 18001:2007
- ISO 14001:2004
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| Security Systems certifications include: |
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- ISO 27001:2005
- ISO 20000:2005
- SAS 70 Type II
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