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| Home > Our Enablers > Quality Enabler > Integrated Business Management System |
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HCL as such is known for its entrepreneurial culture and has always been a generous investor in Quality Leadership. HCL continuously encourages Invention, Reinvention and Creativity. HCL is also aware that most of the time, attempting an innovative organic approach ends up in ‘re-invention of the wheel’. Hence HCL adopted the approach of building innovation on the foundation of best practices that are captured and documented by the Audit & Consulting Bodies as 'Standards’ This gave HCL the advantage of setting bu- |
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| siness benchmarks as well as creating a new standard – Integrated Business Management System (IBMS). |
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IBMS is HCL’s framework for Quality through holistic Business focus. IBMS caters to multiple standards’ requirements:
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ISO 9001:2000 |
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ISO 14001:2004 |
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OHSAS 18001:2007 |
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COPC Rel 4.0 |
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It evolves with a perfect blend of both document-driven and metric-driven Quality approaches |
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Innovation and Continual Improvement are significant to IBMS |
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HCL is the first service organization and the first BPO in the world to design, develop and deploy an IBMS |
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| ISO 9001:2000 |
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| HCL's IBMS is registered to ISO 9001:2000 by Intertek. The scope of HCL's registration includes 23 business areas viz. recruitment, training, marketing, legal, procurement, transportation and service delivery. HCL was first registered to ISO 9001 in 2002, and has received regular surveillance audits since then. Currently 83 programs that are run for Clients worldwide from across 10 different delivery centers are compliant and certified. |
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ISO 14001:2004 |
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The environment management ingredient of IBMS ensures that environmental friendly procedures and practices are integrated with business procedures through a continual cycle of planning, implementing, and reviewing that is consistently improving. HCL’s IBMS is registered to ISO 14001:2004 for Environment Management by Intertek. All the delivery centers are compliant to ISO 14001 with six being certified. |
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ISO 18001:2007 |
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The occupational health and safety ingredient of IBMS ensures that OSHA practices are integrated with business procedures. This leads to optimized business efficiency through employee welfare and ergonomically designed workspaces. HCL’s IBMS is registered to ISO 18001:2004 for Occupational Health and Safety Management by Intertek. All the delivery centers are compliant to ISO 18001 with six being certified. |
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