|
|
| Home > Industry Focus > Logistics |
|
|
|
|
|
Globalization, technological advancements and outsourcing have led to a specialized functional approach to fourth party logistics (4PL) and fifth party logistics (5PL) companies. Though logistics outsourcing is growing at a CAGR of 5.82% and valued around USD $ 15 billion in 2011(Source: Data monitor), recession in conjunction with unrealistic customer expectations, escalating costs and competitive business environment is threatening to nullify this upward trend. |
|
|
|
| The Business Case |
|
|
|
| HCL partners leading logistics players to understand the challenges and business issues faced by the industry. The logistics vertical delivers end-to-end services across touch points such as, logistics network configuration, material flow and information flow. HCL’s logistics expertise overcomes the following challenges and delivers operational excellence with a blend of people, process and technology: |
|
|
|
|
 |
Fleet scheduling |
|
|
|
|
|
Dynamic routing |
|
|
|
|
|
Consolidation & warehousing |
|
|
|
|
|
Decentralizing operations |
|
|
|
|
|
Deploying SOP across all touch points |
|
|
|
|
|
Managing diverse supply chain tools |
|
|
|
|
|
Integrating LIS, WMS and TMS |
|
|
|
|
| HCL’s Logistics Domain Expertise |
|
|
|
| Core Services |
|
|
|
|
Freight Management |
|
|
|
|
 |
Pre-Rating |
|
|
|
|
|
Pre-Auditing |
|
|
|
|
|
Payment Processing |
|
|
|
|
|
Track & Trace |
|
|
|
|
|
Route Planning |
|
|
|
|
|
Route Monitoring |
|
|
|
|
|
Issue Resolution |
|
|
|
|
|
|
|
|
|
|
|
Break Bulk |
|
|
|
|
|
Arrival Notice Processing |
|
|
|
|
|
AI-OI Files Creation |
|
|
|
|
|
Automated Manifest Creation |
|
|
|
|
|
ABOB Processing |
|
|
|
|
|
|
|
|
Pre-Alert Processing |
|
|
|
|
|
Pick Up Order Creation |
|
|
|
|
|
HAWB Creation |
|
|
|
|
|
CA-CO Files Creation |
|
|
|
|
|
ISF Filling |
|
|
|
|
|
|
|
|
|
|
|
| Shared Services |
|
|
|
|
|
Invoice Management |
|
|
|
|
|
Invoice Processing |
|
|
|
|
|
Exception Invoice Handling |
|
|
|
|
|
Invoice Approval Workflow |
|
|
|
|
|
Critical Invoice Management |
|
|
|
|
|
Billing /Revenue Adjustment |
|
|
|
|
|
Non-operating Billing Adjustment |
|
|
|
|
|
|
|
|
Account Receivable
Analysis |
|
|
|
|
|
Payment Reminders |
|
|
|
|
|
Invoice Acknowledgement |
|
|
|
|
|
Payment Follow up with FPC |
|
|
|
|
|
|
|
|
|
|
|
| Analytics & Business |
|
|
|
|
Inter Company Analysis |
|
|
|
|
|
Root Cause Exception Analysis |
|
|
|
|
|
Branch Transfer Reconciliation |
|
|
|
|
|
Unbilled Debit |
|
|
|
|
|
Support Services & Reporting |
|
|
|
|
|
MBR,QBR |
|
|
|
|
|
Tonnage Analysis Report |
|
|
|
|
|
Shipment Tracking Report |
|
|
|
|
|
|
|
|
| Clients have benefitted from HCL’s ability to deliver operational excellence with high ROI’s. |
|
|
|
| Areas of Engagement |
Key Improvement Measures |
Tangible Benefits |
| Track & Trace |
|
|
|
|
|
Robust shipment track record |
|
|
|
|
|
Updating milestone status from shipper’s website |
|
|
|
|
|
Integrating SCORP tool |
|
|
|
|
|
Intelligent tracking algorithm |
|
|
|
|
|
|
|
|
|
Reduced tracking efforts by 20% |
|
|
|
|
| Order Management |
|
|
|
|
|
|
Reduced order management cost by 50% |
|
|
|
|
|
Improved operational flexibility |
|
|
|
|
|
Achieved 99% on-time delivery |
|
|
|
|
| Rating, Billing & Collection |
|
|
|
|
|
|
Significant reduction in DSO |
|
|
|
|
|
Reduction in revenue leakage |
|
|
|
|
|
|
|
|
|
|
|
| HCL Approach |
|
|
|
| The four pillars of HCL Business Services simple but effective approach to business solutions are: |
|
|
|
|
|
People : |
|
|
|
|
|
• Domain excellence team from the logistics industry |
|
|
|
|
|
Platform : |
|
|
|
|
|
• Proprietary “SCORP” tool for inbound and outbound logistics |
|
|
• Cross-platform services |
|
|
|
|
|
Process : |
|
|
|
|
|
• Logistics/ SCM value chain process delivery experts |
|
|
• Defined SLA’s and methodologies |
|
|
|
|
|
Location : |
|
|
|
|
|
• Global delivery model deploying shared services |
|
|
|
|
| HCL Differentiators |
|
|
|
| HCL Business Services comprehensive, innovative and cost-effective solutions address the most pressing business needs of its logistics clients through differentiators such as: |
|
|
|
|
|
Proprietary logistic workflow management tool “SCORP” |
|
|
|
|
|
Large pool of outbound logistics SME’s |
|
|
|
|
|
Cross-functional SME’s from manufacturing, telecom & retail |
|
|
|
|
|
Integrated service offerings |
|
|
|
|
|
Blended global delivery model |
|
|
|
|
|
Investments in the logistics domain |
|
|
|
|
|
Effective back office support in Chennai |
|
|
|
|
|
Multi billion 3PL and SCM client’s |
|
|
|
|
| HCL Transformation Journey |
|
|
|
| HCL completely transformed one of the world’s largest 3PL organization from an As-Is stage of disparate supply chain tools & multiple delivery touch points to a single window global delivery platform for multiple operations. This saved the organization huge sums of money as well as improved their bottom-line. |
|
|
|
| Domain Expertise – People |
|
|
|
 Rajagopal Swaminathan
Sr.VP Head Operation - MFG, TTL, ERU & PS
Raj has 25 years of marketing, operations and logistic support experience and heads HCL’s Logistic practice from 2004. Before joining HCL, he worked for 8 years in an electronics distribution company in Spain and handled brands such as Sony, Samsung, and Panasonic. He is a trained Engineer with MBA from IIM Ahmadabad. He was instrumental in winning “DL Shah National Award for Economics of Quality from Quality Council of India for HCL.
Presently, Raj is heading global operations of Logistic, Manufacturing, Energy, Retail, and Utility & Public services.
|
|
|
|
 Neeraj Tandon
Global Solutions Head
Neeraj has been associated with IT and outsourcing business for the last 20 years. He was a part of the startup team of HCL BPO operations. Prior to taking up his current position as Global Head Solutions & Practice of verticals like logistic, telecom, retail, utility, manufacturing, media publishing & entertainment , he has been the head of business for Europe architecting major wins in the Utility sector and also served a short period as head of Retail business for US. Neeraj is a qualified management graduate from the prestigious IIM (Indian Institute of Management) and holds a bachelors in science and technology from IIT (Indian Institute of Technology).
|
|
|
|
Kishore Kumar
AVP- Logistic Operations
Kishore is a mechanical engineering graduate having 22 years of blended experience in manufacturing & BPO industries. He has worked in Procurement, Sourcing, Production and Logistics functions and has implemented SAP. He has hands on experience working on BPR projects and he is a trained TOC-Logistics Solution expert. Prior to his stint with Ashok Leyland (Global Commercial Vehicle manufacturer), Kishore spent 5 years with HCL working on various initiatives in the Supply Chain Domain and has substantial experience in working with several Global clients both in Americas & Europe.
Presently at HCL, he is handling the logistic operations of a global 3PL company. |
|
|
|
 Amit Roy
Practice Head –Logistic, Retail & CPG
Amit has over 16 years of experience in marine logistics operations, retail operations in consumables & petroleum products. In addition, Amit has insightful experiences in process consultation in automotive franchise establishment and water recycling management. He has worked for L&T (Engineering & Marine Division), Wartsila NSD, Tata Power & ExxonMobil.
|
|
|
|
| Email: Marketing.bpo@hcl.com |
|
|
|
| |
|
| |
|
| |
|
|
|
| |
|
|
|
