Retailing has transformed from mere selling of the goods to creating a delight or overall shopping experience for the end customer.

This transformation explains why worldwide retail outsourcing is valued at more than $30 billion in 2010 & estimated to grow at a CAGR of 5.47% during 2008-2013. (Source: Datamonitor)

Neeraj Tandon
Business Unit Head

Neeraj has been associated with IT and outsourcing business for the last 20 years. He was a part of the start up team of HCL BPO operations. Prior to taking up his current position as Global Solution Head, he has been the head of business for Europe architecting major wins in the Utility sector and also served a short period as head of Retail business for US. Neeraj is a qualified management graduate from the prestigious IIM (Indian Institute of Management) and holds a bachelors in science and technology from IIT (Indian Institute of Technology)

Prahlad Punia
Vice President – Retail & CPG Delivery

Prahlad has 22+ years experience in IT/ITES/MPE/Retail/BPO industry and currently heads HCL BPO’s media and publishing vertical. Prior to joining HCL, he was the Director ITES of GTC Telecom where he set up and transitioned processes to their captive BPO unit in India. He was also instrumental in setting up the India delivery center for Digital Dispatch Systems and headed the Indian operations for 3 years.

Amit Roy
Practice Head - Retail & CPG

Amit has over 16 years of experience in marine logistics, marine engines, power plant commissioning, operations and distribution, retail operations in consumables & petroleum products. In addition, Amit has insightful experiences in process consultation in automotive franchise establishment and water recycle management. He has worked for L&T (Engineering & Marine Division), Wartsila NSD, Tata Power & ExxonMobil. He has also worked in retail and commercial channel management with organizations associated with Volkswagen, Mahindra and Doshion Veolia Water Solutions. Amit has recently been certified with National Retail Federation certification for Retail domain expertise.

Shaila Sharma
General Manager – Delivery

Shaila has 14+ Years of ITES operational experience in multiple domains viz Retail, Telecom and Financial Services encompassing Inbound / Outbound voice and back office lines of business. With an English Hons graduate from DU and MBA from IGNOU, Shaila has hands on multi function resource management skills across HR, Admin, Trg, WFM & Quality and successfully transitioned $12 Million+ MCCS account. She is certified by National Retail Federation as “Professional Retail Business Credential” demonstrating proficiency in the domain.Prior to joining HCL, Shaila was associated with GE Capital and was recipient of Dalbar Service award handling large team comprising of Customer Service & Policy Servicing resources involved in Fixed Annuities business of GE Financial Assurance.