Technology Reliability



Top of the line technology from Avaya/Nortel (Switch) Cisco (WAN, Routers) Comverse (Voice/Data Logger), Davox (Predictive Dialer) ETC

 
 
HCL BPO Services APPROACH
System Security
Trend Micro Anti Virus Protection
Windows 2000-based Network with Kerberos enabled Logon.
Daily Backup and offsite storage of month end backup tapes.
IPSEC/PPTP/L2TP based VPN implementation Capabilities

Network Security

Firewall
Dual PIX in High Availability Mode.
ISA based firewall after PIX providing flexible access
Dual Packet Filtering Firewall in High-Availability mode with VPN support.

Real Secure IDS (Intrusion Detection System)
Secured V-LAN for Separate Clients.
WAN/LAN switches password
- The passwords for the switches are changed every 45 days.
- Password repetition is avoided.
- Password stored in a secure area.
 
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