HCL Technologies Ltd.:: Services

	Industry Verticals

	HCL Technologies Ltd. - BPO Services is one of the leading players in the BPO segments. The products and services offered cut across several industry verticals providing operational excellence, deep industry and functional knowledge to critical business processes. HCL BPO services customers in various industries – Telecom, Retail, Insurance, Banking and Financial Services and Hi-Tech & Manufacturing sectors.

Telecom	Retail	Banking & Financial services	Insurance (Life & Non-Life)	Hi-tech & Manufacturing
Sales & Marketing	Promotional Planning	Mortgage Processing	Agent Licensing	Warranty & Return Material Authorisation
Customer Relationship Management	Category Management	Credit Card Customer Support	Underwriting	Procurement Services (PR to PO Conversion)
Order Management	Direct Store Delivery	Reconciliation	Policy Administration	Open order report
Billing Support Services	Virtual Warehouse	Asset Financing	Claims Management	E-Auction
	Inventory Management	Lender Support Services	Account Administration	Freight Audit
	Track and Trace Support		Commissions	Global Spares order Management
	Online Catalog Sales Support		Data Cleansing
	Payment Processing (NSF / BACS)		Document Indexing
	Nutritional Information Management