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| Home > Our Enablers > Quality Enabler > Six Sigma |
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| Six Sigma |
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HCL BPO practices Six Sigma methodology to achieve continuous process improvements. HCL extended Six Sigma practice to BPO Services in 2004 and since then has deployed it across all Service Lines. Currently HCL BPO has more than 400+ Six Sigma experts spread across various functions and levels ushering in Process Improvements and associated monetary benefits to both Client and HCL. Actively aided by ‘Kaizen’, HCL BPO deploys Six Sigma together with Lean and BPR for best results. |
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| HCL BPO’s approach is to proactively evolve, monitor and measure the Business-Impacting metrics from the Process Metrics contracted with the client. This totally metric-focused approach with continuous and consistent Definition, Collection, Measurement and Improvement of metrics tracks performance on a daily basis and triggers Process Improvement Interventions wherever required. |
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| Lead by a Master Black Belt, currently 100+ projects are in progress in multiple service lines. HCL BPO also has 35+ Sr. Management Staff trained as Six Sigma Champions. With the experience and expertise gained from deploying Six Sigma methodology for multiple F500 clients, HCL is also providing Six Sigma Consultancy Service in select service lines. Some of the recent successful projects are in the following areas: Improvement in Direct Debit Set-ups, FCR Improvement, Customer Satisfaction Improvement, Reduction in Pending Postings, Productivity Improvement above agreed Service Levels. |
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