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| Home > Industry Focus > Telecom |
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Innovative new technologies, convergence and solutions that are changing business models, has redefined the way business happens in the telecom space. With change in telecommunications accelerating dramatically, telecom companies are looking for partners who can enhance customer service support, reduce costs and risks, and in the course increasing profitability. With 6500 employees working for telecom Clients, HCL BPO has the capacity and capability to run any process that could be outsourced by telecom servi-
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ce providers. HCL offers transaction processing support, contact management and front-office support services across lines of business of telecommunication service providers ranging from traditional wire line service providers to leading wireless/mobile companies, and Internet service providers to cable companies. HCL BPO also has a track record of customer partnerships; delivering high quality customer service support and ensuring continuous value additions. |
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Highlights |
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Largest Indian third party BPO service provider in telecom customer support |
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Access to best practices in Telecom vertical |
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Services across retail and wholesale lines of business |
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Delivery centers in Noida, Chennai & Northern Ireland |
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HCL advantage |
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Multi shore, multi-delivery operations with multi-lingual capability – experience in delivering telecom BPO processes in eight European languages. |
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Services across Consumer and Enterprise lines of business. |
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Quick ramp up: HCL has set up two dedicated 1200 seater call centers, hiring and training over 2000 staffs. All these were done in less than 79 days for a Global Telecom Major |
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Proven transition methodology – ARMORTM to attain predictable and consistent results and reach steady state earlier. |
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Integrated Business Management system: This would mean that by managing our work as One Single Coherent System, HCL got certified for six international standards simultaneously, something that no other Service Provider has ever attempted |
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| Service Offerings |
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We have defined our service offerings based on eTOM. |
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Fulfillment – Assurance – Billing |
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Strategy, Infrastructure & Product |
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