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| Home > Our Services > Finance and Accounting Services > Telecommunications Expense Management Services |
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The Challenge |
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Telecommunications and network services are a growing operating expense today for most global companies. Voice, data and wireless usage is exploding almost to the point of being out of control. Inventory of related network and telecommunications assets are non-existent or outdated. Most companies have little visibility or information to manage this cost. Inaccuracies of vendor billings add to the burden of ensuring proper validation in the payment process. |
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| Telecom invoices are multi-dimensional, with many fixed and variable elements, complicated taxes and surcharges, and many sources of pricing such as tariffs and contracts and thousands of line items. Vendor invoices have to be paid timely or companies can incur significant additional charges for late payments and run the risk of unexpected service interruption. For the larger companies, telecommunication services are provided by multiple vendors and monthly invoices that average more than 100,000 pages. Processing and reviewing these constantly changing invoices in a timely fashion is a daunting task for any accounts payable department. |
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| A complete service solution is needed to process, track, manage, investigate, audit, reconcile and optimize Telecom Expense. |
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| The Solution |
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| HCL provides an integrated Telecom Expense Management (TEM) solution, managing the entire vendor invoice validation process including inventory accounting, change management and provisioning, bill audit and payment on a single platform for wireline and wireless expense. Our service combines our people and critical domain expertise with our specialized technology platforms and production proven processes, to deliver complete and timely capture, validation, audit and approval, and payment of telecom invoices. Key processes include: |
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Invoice Receipt, Validation & Loading: Our work flow process begins with converting invoices to electronic media where available, to ensure faster and more accurate processing. We validate and normalize invoice data, which improves cost management and reporting capabilities, while leveraging our proven methodologies and economies of scale to ensure timely processing. |
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Inventory Build and Reconciliation: Beginning with either existing inventories or building from vendor invoices, we compile all the assets and elements of your wireline and wireless network including data standardization and normalization, billing reconciliation to orders (MACD) and exception analysis and reporting. |
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Provisioning: Dashboard driven tool allows for fast visibility into provisioning activities with wizard-driven flows to drive users to completion of orders and configurable automated features. Our solution also has the ability to export data into numerous formats. |
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Auditing & Dispute Management: We systematically audit to identify billing errors using a combination of invoice, inventory, tariff and contract data. Expert staff manages the disputes through to resolution, to ensure that you receive the savings faster. |
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Expense Optimization: Our experts work to uncover new areas for cost savings, providing you with the facts supporting each recommendation and then implementing those you approve including wireless rate plan optimization. |
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Cost Allocation & Accounting: Reports accumulate information on what you are paying for, and allow companies to accurately charge expenses either directly to the user or through chargeback to their business units at cost or with a service fee. We streamline updates to your accounting records via automated feeds to your AP and GL systems. |
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Web-based Reporting: Our single point of access provides complete process and telecom expense visibility and control to executives and managers, and offer clear insight and design flexibility into complex information. |
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| The Benefits |
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| TEM service is scalable and customizable to fit your company’s needs. In addition, it offers: |
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Savings: Clients achieve financial, time and resource savings as a result of our extensive domain expertise, advanced technology platform, and proven methodology. |
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Focused Productivity: Clients can focus on core competencies, rather than on managing telecom. We make significant investments every year to ensure we are driving requirements in the constantly evolving telecom domain, including ongoing improvements to work processes and the technology platform. We are totally focused on delivering quality service as an extension of your team. |
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Better Business Information & Enhanced Visibility: Allocate costs, manage expenses and inventory, forecast budgets, manage vendors and more, using our timely & easily accessible web based business intelligence reports with flexibility to design what you need when you need it. |
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Proven Solutions: We’ve delivered billions in savings to our clients, and have more than two decades of experience. Our service offering is SAS 70 Type II certified providing tested internal control documentation to meet Sarbanes Oxley section 404 reporting and certification requirements. |
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| Why HCL? |
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| Our decades of experience and the billions in telecommunication expense we manage give HCL unique domain expertise, a strong track record of success and satisfied clients. We offer the expert service, as well as the proven workflow processes, a proven technology platform and reporting capabilities needed, to effectively deliver and drive recurring financial, time, and resource savings. We seek to become your trusted advisor. |
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